GRIEVANCE REDRESSAL MECHANISM
Effective Date: February 25, 2026
Rupyaa has established a clear grievance escalation process to ensure that customer complaints, concerns, and feedback are reviewed and addressed in a timely and appropriate manner.
Customers who wish to raise a complaint, report an issue, or provide feedback may contact the Customer Relationship Manager using the following details:
Email ID: grievance@rupyaa.com
Timings: 10:00 AM to 6:00 PM on weekdays
If you are not satisfied with the response provided at Level 1, or if you do not receive a response within 3 working days, you may escalate your complaint to our Customer Service Help Desk.
Our Help Desk representatives are available to assist with registering and reviewing your complaint through the following channels:
If your concern remains unresolved after contacting the Customer Service Help Desk, or if you do not receive a response within 3 working days, you may further escalate the matter to the designated Grievance Redressal Officer.
The Grievance Redressal Officer will aim to respond within 5 working days from the date the complaint is received.
Grievance Redressal Officer (Nodal Officer)
Name: Prashant Kabra
Address:
79, Ground Floor, World Trade Centre,
Babar Lane, New Delhi – 110001, India
Contact No.: 7665466546
Email: pno@weekline.in
If your complaint or dispute remains unresolved for a period of one month, you may escalate the matter to the Reserve Bank of India (RBI) through the following channels:
The General Manager
Department of Non-Banking Supervision (DNBS)
Reserve Bank of India
6, Sansad Marg, New Delhi – 110001
Email: dnbsnewdelhi@rbi.org.in
Online Complaint Portal: https://cms.rbi.org.in
Email: crpc@rbi.org.in
Toll-Free Number: 14448
